ISSNZ · For students and families
Student Support
Free learning material, your handbook, your rights as a learner, and the people to talk to when you need help.
Everything you need as an ISSNZ student in one place — free learning material, your handbook, your rights, and the support available to you. If you cannot find what you are looking for, send us an enquiry and we will send it to you.
Free learning material
Open to everyone, whether you study with us or not. No login needed.
Resources
Our free library — Gurmukhi workbooks, the Bedtime Stories series and Sikh history titles — sorted for children, adults and teachers, with suggested websites and YouTube channels under each section.
Panjabi Sounds
Listen to the Gurmukhi letters, vowel signs and sounds read aloud by our teachers — play them on the page or scan the QR codes in our Gurmukhi books.
Your key documents
These four documents cover how we work and what you can expect from us. Each one can be read on this website or downloaded as a PDF.
Student Handbook
How we work and what we expect — enrolment, fees, refunds, code of conduct, attendance, health and safety, and how to make a complaint.
Student Wellbeing Services
The academic, personal and cultural support available to you while you study with us, and who to talk to about it.
Code of Practice
The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 — the NZQA code we are bound by as a registered private training establishment.
The Code Summary
A plain-language summary of your rights as a tertiary learner in New Zealand, published by NZQA. Start here if the full Code looks long.
Common questions
FAQs — quick answers to the questions we are asked most often.
How do I…?
Enrol on a course
Browse the Courses page to find the one you want, then select Enrol now — this opens our online registration form in Selma, our student management system. Not sure which course is right for you? Send us an enquiry and we will help. Our courses are open to learners aged 5 and over.
Apply for a refund
How much you get back depends on when you withdraw. The refund tiers and the steps to apply are set out in the Student Handbook.
Get credit for study I have already done
Ask us about Recognition of Prior Learning (RPL). The Student Handbook explains what we can recognise and how to apply.
Raise a concern or make a complaint
Please talk to us first — our internal complaints process is in the Student Handbook, and every concern is taken seriously.
If you are still not satisfied, you can go outside ISSNZ:
- NZQA — for complaints about a provider not following the Code of Practice.
- Study Complaints | Ngā Amuamu Tauira — free and independent, for money or contract disputes. Phone 0800 00 66 75.
Get help if I am struggling
You do not have to manage on your own. Student Wellbeing Services sets out the academic, personal and cultural support we offer, and how to ask for it.
Enrolment and student forms
Printed forms — enrolment, learner acknowledgement, withdrawal and Recognition of Prior Learning — are available from the school office at 24 Dunnotar Road, Papatoetoe. Send an enquiry and we will email you the form you need.
Downloadable versions of these forms will be added to this page.
Still need help?
Come and see us at 24 Dunnotar Road, Papatoetoe, Auckland. Call 09 558 9408, or send us an enquiry and we will get back to you.